FAQs

Who are Robert Harris Jewellers?

We are Silver Enterprises Ltd and have been trading as Robert Harris Jewellers since 1968, from our shop in Rickmansworth in Hertfordshire UK. The company was founded by Robert Harris, a renowned jeweller who had previously worked for Kutchinsky and Garrards. He was involved in many distinguished projects such as setting a diamond brooch for Princess Margaret and preparing some of the crown jewels for the Coronation of Queen Elizabeth.

The business provides all types of jewellery from silver chains through to fine diamond rings, specialising in pre-owned, vintage and antique jewellery. We offer a full range of professional services; jewellery and watch repairs and alterations, bespoke jewellery design and creation and valuations.

See also: Our Story

 

 

Can I visit you?

Yes, we welcome you to visit our shop in Rickmansworth, near London where you will be able to see our full offering of new and pre-owned jewellery.

139 High Street
Rickmansworth
Hertfordshire
WD3 1AR

Tel. +44 (0)1923 779325

We are less than a 5 minute walk from Rickmansworth tube station or a few minutes drive from exits 17 and 18 of the M25.

Our opening hours are 9.15 – 5.15, Monday – Saturday. We close bank holidays and between Christmas and New Year.

See also: Visit Us

 

What’s your returns policy?

Returns are not a problem, just let us know within 14 days of purchasing an item that you would like to send it back and then return it within 30 days.

Please send it back by an insured service in the condition that you received it in. It is the customers responsibility to pay for this.

If you are outside of the UK, please mark the package “Return of Sample Merchandise from UK”. If it is an antique item, please state “Antique – Over 100 Years Old”.

See also: Returns

 

Is my item guaranteed?

Everything we sell comes with a 2 year guarantee unless stated. The only items that don’t are very fragile antiquities. This does not cover against damage or loss.

See also: Our Guarantee

 

What shipping methods do you use?

Within the UK we use Royal Mail Special Delivery or 1st Class Signed For.

Outside of the UK we use Royal Mail International Tracked and Signed or Parcelforce Global Priority.

All postal methods are fully insured priority services.

See also: Delivery Information

 

How long does shipping take?

We dispatch orders the same or next working day, Monday to Friday.

Approximate Delivery Times.

UK                                 Next working day
Europe                           3-5 days
Other Destinations          5-8 days

Local customs can sometimes cause delays to deliveries.

If your delivery is urgent, please let us know and we can quote you for using a fast express service.

See also: Delivery Information

 

How much does shipping cost?

All shipping is free worldwide.

 

Will I have to pay any import tax?

You may be charged taxes by your local customs. Any item over 100 years old will be marked as an antique, EU countries and the US don’t charge duty on antiques.

 

Do you size rings?

If you purchase a ring from us, we can size it either free of charge or at cost dependant on its value. This generally takes a few days.

If you don’t know your size, you can visit us and we will take it for you. If you aren’t local, then you may find a friendly jeweller near you that will do this. Otherwise you can buy a ring sizer at a reasonable price on sites such as Amazon.

If you are buying a ring for a surprise, you can always bring a ring into us that is worn on the same finger. You could also try asking friends or family that may know, perhaps a friend could drop ring sizes into a conversation.

We can size your existing rings. The cost is dependent on how many sizes it needs to be adjusted and the type of metal.

See also: Our Services

 

Do you offer a repair and alteration service?

Yes, we provide a full range of repair and alterations services for jewellery and watches at reasonable prices.

We also offer a full bespoke jewellery design and creation service.

See also: Our Services

 

Can I reserve an item?

Yes, just let us know and we can reserve an item for up to 7 days without any commitment.

 

Do you offer credit or layaway?

We don’t offer credit, we do offer layaway.

If you’re not familiar with layaway; you pay a 10% deposit and we put the item away for you. Then you pay for it over an agreeable period of time. We will look at each case individually, so please contact us if you are interested in this.

Please note that the 10% deposit is not refundable, any other payments are.

See also: Layaway Payments

 

Do you offer gift wrapping?

Yes, just ask and we will be please to beautifully wrap your item.

See also: Gift Wrapping

 

Will my item come in a nice box?

Yes, all jewellery is supplied in a premium box.

See also: Gift Wrapping

 

Do you buy jewellery?

We are always keen to see and appraise any jewellery you may be considering selling. You can either bring your items in to the shop or email richard@robertharrisjewellers.com. It is advisable to phone ahead on +44 (0)1923 779325 to ensure that someone is available that can provide you with an offer.

If you wish to accept a credit note rather than cash in payment, we increase our offer by 30%.

See also: Selling Your Jewellery

 

 

If you would like any other information, please email us or call +44 (0)1923 779325, Monday – Saturday, 9.15 – 5.15. We close bank holidays and between Christmas and New Year.