At Robert Harris Jewellers we provide a guarantee for every item of jewellery we sell for two years. We value our customer’s piece of mind and each product is fully guaranteed whether a new or pre-owned item.
If you are not satisfied with your purchase please inform us within 14 days by phone or email and return the item within 30 days. We will issue a refund within two working days of receiving the goods back by the method you paid by.
If returning an item please send the package back by a secure, trackable and fully insured service as it is the customers responsibility that the item is returned successfully.
If you are outside of the UK, please mark the package “Return of Sample Merchandise from UK”. If it is an antique item, please state “Antique – Over 100 Years Old”.
Please note that the customer is responsible for any return costs. Please ensure that the products are well packaged when returned and that we receive them in the condition that you received them in. If we receive any product in a lesser condition we will not be able to issue a refund.
We cannot be responsible for reclaiming any taxes that you may be charged by your local customs. We can provide you with a confirmation that an item has been returned to assist you in doing so.
If you requested for a ring to be sized which we do at no charge, we will refund the product price less an amount towards the sizing cost, which are as follows: 9ct down - £15, up - £30. 14ct down - £18, up - £50. 18ct down - £20, up - £60, platinum down - £22, up - £70.
Please notify us before you return a product.