Delivery Information
Deliveries will be dispatched free of charge on the same or next working day after purchase.
All deliveries will require a signature upon receipt.
Tracking details will be sent to you upon dispatch.
All orders within the United Kingdom are sent by Royal Mail Special Delivery or First Class Signed For dependent on the value of the item. Both are insured services.
Orders outside of the United Kingdom are sent by Royal Mail International Tracked and Signed, Parcelforce Global Priority or by DHL International Shipping. Standard services take approximately 1-5 days to arrive dependent on the destination. Local customs can sometimes affect delivery times.
If you have requested for a ring to be sized please allow an additional 3-5 days working days for the item to be delivered.
We deliver to the following countries:
Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark (inc. Faroe Islands), Estonia, Falkland Islands, Finland, France (inc. Corsica), Germany, Gibraltar, Hong Kong, Hungary, Iceland, Ireland, India, Israel, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal (inc. Azores and Madeira), Singapore, South Africa, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom and United States.
If your country is not listed please enquire and we will do our best to accommodate you.
If you are ordering outside of the UK your order may be subject to local taxes upon arrival. We have no control over these charges and they must be paid by the customer. If you are unsure about your countries importing policies or charges please enquire and we will do our best to look in to it for you.
If your item is an antique (over 100 years old) we will mark it as such. In most countries antiques are not subject to import taxes.
We do not ship to postal boxes addresses.
Returns Info
At Robert Harris Jewellers we provide a guarantee for every item of jewellery we sell for two years. We value our customer’s piece of mind, therefore each product is fully guaranteed whether a new or pre-owned item.
If you are not satisfied with your purchase please inform us and return the item within 30 days. We will issue a refund within two working days of receiving the goods back by the method you paid by.
If returning an item please send the package back by a secure, trackable and fully insured service as it is the customers responsibility that the item is returned successfully.
If you are outside of the UK, please mark the package “Return of Sample Merchandise from UK”. If it is an antique item, please state “Antique – Over 100 Years Old”.
Please note that the customer is responsible for any return costs. Please ensure that the products are well packaged when returned and that we receive them in the condition that you received them in. If we receive any product in a lesser condition we will not be able to issue a refund.
We cannot be responsible for reclaiming any taxes that you may be charged by your local customs. We can provide you with a confirmation that an item has been returned to assist you in doing so.
Please notify us before you return a product.
Layaway Payments
You can secure an item with a 10% deposit and then pay the remainder interest free over an agreed time period of up to 6 months.
If you wish to cancel the payment scheme; the 10% deposit is non-refundable, any other payments are.
We will view each case individually and will do our best to agree a payment scheme that suits you.
With our layaway scheme, there is nothing to sign and we do not need to carry out any credit checks.
Payments can be made by credit / debit card, by bank transfer or by cash store.
The item will be sent to you once it has been fully paid for.
If you are interested in purchasing an item using out layaway scheme, please with call us on +44 (0)1923 779325 or email us.
Packaging & Gift Wrap
Each piece of jewellery we sell is presented in a premium box.
Let us take the strain away from you by beautifully wrapping your item free of charge. Just message us when you make your purchase.
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